If you have received a letter or a notice from us and have a question, please speak with an Customer Solutions Officer on 1800 PRAPay (1800 772 729) during our hours of operation, which are 9:00am to 6:00pm AEST Monday to Friday.
Alternatively you can use text chat to contact us and we can discuss your account.:
WhatsApp Text Chat: +61 7 3199 4299 (Add this number to your contacts and you will find us in WhatsApp)
SMS Chat: +61 480 022 729
Webchat: Click on the small white ‘Live Chat’ button on the right hand side of this page.