Contact Us

We are here to help



Chat on SMS with a member of our team on 07860 094994 Standard SMS network charges apply. This is a text only number


Dial 0800 877 2772 to speak with one of our team Hours: Monday-Thursday: 8am-8:30pm, Friday: 9am-5pm, Saturday: 8am-2pm


PRA Group, 2 The Cross, Kilmarnock, Scotland, KA1 1LR

Other ways to contact us

What can I do online?

  • Log In online using your name, date of birth and postcode (or reference number & password from a PRA Group Letter)

  • View and manage your account(s), see your account(s) balance

  • Make instant payments, it’s easy and secure

  • Set up payment plan with automatic regular payments that are affordable for you

Helping our customers

At PRA Group we are here to help. Getting in touch with PRA Group is the first step.

Mr C, Doncaster

“thank you very much It’s been one of the best calls i’ve ever had dealing with my debt.”

Mr M, Paisley

“i just wanted to give a compliment to the young lady I spoke to. She reassured me and put me at ease and gave me clear information and she listend to me as well.”

Mrs M, Brighton

“I feel really relieved, i was anxious at first. It’s been really painless and i feel really hopful for the future”



Dial 0800 877 2772  to speak with an Account Representative

Monday-Thursday: 8am-8:30pm
Friday: 9am-5pm
Saturday: 8am-2pm



Chat on SMS with a member of our team. 

07860 094994

Standard SMS network charges apply. This is a text only number 


Write to us

2 The Cross

Hi, if you are being impacted by the the recent flood event in Sth East QLD & NTH NSW we're here to help.
Please give us a call on 1800 772 729 or email us at to see how we can best support you.



Monday to Friday 9:00am - 7:00pm (AEST)

Mobile Chat

SMS Chat - +61 480 022 729
WhatsApp Chat - Add +61 7 3199 4299 to your WhatsApp contacts

Standard SMS network charges apply.
This is a text only number

Or call us

1800 PRAPay (1800 772 729)

Monday to Friday 9:00am - 7:00pm (AEST)

More ways to contact us
and get answers with FAQs.

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Your account(s)

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Each year millions of people fall behind on their bills for many reasons - things don’t go as planned, and then debt happens…

When a person is unable to pay back a loan, credit card or another account, their creditor may sell that debt to a company like ours.

If your account was sold to us, we’re here to help make repayment easier.

We’ll send you a welcome letter that explains who we are and invites you to access your account online –

where you can view your account information and manage flexible payment options that allow you to create an affordable payment plan, make a payment or pay it all off.

We don’t add interest or fees, and we won’t sell your account.

And when your debt is cleared, we’ll happily send you a confirmation.

Because we understand debt happens.

We’re PRA Australia.

We’re changing the way debt repayment works by treating our customers with the fairness and respect they deserve.

We’ve helped millions around the world resolve a debt - let’s work together to find your path to recovery.

Debt happens. So can recovery.