Fairness and respect.
Our promise to customers.
Money issues in your past shouldn’t decide your future. We’re PRA Australia – we’ll help you resolve your debt, so you can get on with your life.
The PRA Promise
- We won’t charge interest or servicing fees
- We will listen more than we talk
- We’ll help create a plan that works for you
- You’re in control of your repayment
With PRA you’re in control. Use our explorer tool to play with some options – no strings attached.
Who we are and what we do.
PRA Australia collaborates with its customers to help resolve their debt with us.
When banks, credit card companies, and other creditors are unable to collect on an unpaid loan or purchase, they may hire a collection agency to collect on their behalf, or they may sell those debts to companies like PRA Australia. We offer affordable plans and repayment options and are committed to treating our customers with the fairness and respect they deserve.
PRA Australia is a subsidiary of PRA Group, Inc. – a publicly traded (Nasdaq: PRAA) company that has helped millions of customers across Australia, The Americas and Europe and is a global leader in purchasing and servicing debt.
Founded in 1996, PRA Group has helped drive the evolution of the debt industry worldwide by putting people first, striving to improve financial futures. We offer our customers solutions for resolving their debt with a focus on treating customers fairly and with respect. We are committed to helping our customers find an affordable way to become debt free and design a payment plan that fits their budget.
PRA Australia works with Australian credit bureaus and financial institutions, and holds Australian Credit Licence 520521 provided by Australian Securities and Investments Commission (ASIC).
When banks, credit card companies, and other creditors are unable to resolve an unpaid loan or bill, they may hire a collection agency to collect on their behalf, or they may sell those debts to companies like PRA Australia. The debt is still yours, and it is still due and payable by you. Our goal is to work collaboratively to help you resolve your debt in a way that is manageable for you.
Want to learn more about how debt repayment works?
COMMITTED to always doing our best work.
ACCOUNTABLE for our actions.
RESPECTFUL in our interactions with each other.
ETHICAL in every situation.
SUCCESSFUL because we work together as a team.
If you received a phone call, text message, email or letter from us, please reach out to us. The sooner you do, the sooner we can help. The more we know about your situation, the more we can help you. Have you lost your job? Have you had unexpected expenses? Are you on a non-fixed income? Once we understand the issues you may have experienced, we can help you work out comfortable terms for repayment.
If your account is with PRA Australia, it is important you take the steps to resolve your outstanding account as quickly as possible as there are several benefits to having a paid account.
Benefits of a paid account can include:
- Having your credit report updated (if applicable)
- Receiving a letter indicating your account has been satisfied
- May improve your credit health and ability to obtain financing such as credit cards, line of credit, mortgage, etc. in the future
- Prevention of further collections activity or possible legal action
There are several resources available to consumers with debt, including these: