Ways to pay

Direct debit

Single payment


  • It’s easy and secure, funds are drawn directly from your banking account
  • Pay the full balance or make an affordable, single payment whenever you can

Payment plan


  • Set up automatic regular payments directly from your banking account
  • No need to remember to make a payment, just contact us to make any adjustments
  • Pay monthly, fortnightly or weekly, on a day that suits you

To set this up:

  • Have your bank account details at hand (you’ll need a BSB and account number)
  • Call us at 1800 PRAPay (1800 772 729), Monday to Friday, 9am – 7pm (AEST)
  • SMS Chat +61 480 022 729
  • WhatsApp Chat add +61 7 3199 4299 to your contacts

Hi, if you are being impacted by the the recent flood event in Sth East QLD & NTH NSW we're here to help.
Please give us a call on 1800 772 729 or email us at customerservice@pragroup.com.au to see how we can best support you.



Monday to Friday 9:00am - 7:00pm (AEST)

Mobile Chat

SMS Chat - +61 480 022 729
WhatsApp Chat - Add +61 7 3199 4299 to your WhatsApp contacts

Standard SMS network charges apply.
This is a text only number

Or call us

1800 PRAPay (1800 772 729)

Monday to Friday 9:00am - 7:00pm (AEST)

More ways to contact us
and get answers with FAQs.

Ready to pay?

Pay with debit card

Other ways to pay

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Each year millions of people fall behind on their bills for many reasons - things don’t go as planned, and then debt happens…

When a person is unable to pay back a loan, credit card or another account, their creditor may sell that debt to a company like ours.

If your account was sold to us, we’re here to help make repayment easier.

We’ll send you a welcome letter that explains who we are and invites you to access your account online –

where you can view your account information and manage flexible payment options that allow you to create an affordable payment plan, make a payment or pay it all off.

We don’t add interest or fees, and we won’t sell your account.

And when your debt is cleared, we’ll happily send you a confirmation.

Because we understand debt happens.

We’re PRA Australia.

We’re changing the way debt repayment works by treating our customers with the fairness and respect they deserve.

We’ve helped millions around the world resolve a debt - let’s work together to find your path to recovery.

Debt happens. So can recovery.