Credit guide

Credit guide

About us
PRA Australia Pty Ltd ACN 154 270 069 (“PRA Australia”) is licensed under the National Consumer Credit Protection Act 2009. This Credit Guide sets out important information about us and the services we provide.

Our Australian Credit Licence Number is 520521.

PRA Australia is a leader in acquiring and collecting nonperforming loans. We return capital to banks and other creditors to help expand financial services for consumers in Australia.

Why are we contacting you?
When banks, credit card companies, and other creditors are unable to collect on an unpaid loan or purchase, they may hire a collection agency to collect on their behalf, or they may sell those debts to companies like PRA Australia. The debt is still yours, and it is still due. The right to collect on your account has been transferred to us. Our goal is to work collaboratively to help you resolve your debt in a way that is manageable for you.

Resolving disputes
We hope you are satisfied with our services, but if you are unhappy with your experience with PRA Australia, we suggest you let us know as soon as possible via the below channels.

Call us on 1800 979 669 Mon – Fri 9am – 5pm (AEST)

Email: customer.resolutions@pragroup.com.au

Or write to us at:
GPO Box 1624
Brisbane QLD 4001
Australia

PRA Australia is dedicated to customer service and we will seek to resolve any issues internally. If the matter cannot be settled internally, PRA Australia is a member of Australian Financial Complaints Authority (AFCA).  It can be contacted as follows:

This Credit Guide was updated 27th July 2021