Credit Guide PRA Australia
PRA Australia Pty Ltd ACN 154 270 069 (“PRA Australia”) is licensed under the National Consumer Credit Protection Act 2009. This Credit Guide sets out important information about us and the services we provide.
Our Australian Credit Licence Number is 520521.
PRA Australia is a leader in acquiring and collecting nonperforming loans. We return capital to banks and other creditors to help expand financial services for consumers in Australia.
Why are we contacting you?
When banks, credit card companies, and other creditors are unable to collect on an unpaid loan or purchase, they may hire a collection agency to collect on their behalf, or they may sell those debts to companies like PRA Australia. The debt is still yours, and it is still due. The right to collect on your account has been transferred to us. Our goal is to work collaboratively to help you resolve your debt in a way that is manageable for you.
We hope you are delighted with our services, but if you have any complaints you should notify us by contacting the PRA Australia Complaints Team by:
Mail: PO Box 1624, Brisbane, QLD, 4001, Australia
Telephone: 1800 772 729
PRA Australia is dedicated to customer service. We will seek to resolve any issues internally. If the matter cannot be settled internally, PRA Australia is a member of Australian Financial Complaints Authority (AFCA). It can be contacted as follows:
- Email: firstname.lastname@example.org
- Mail: Australian Financial Complaints Authority Limited. GPO Box 3. Melbourne, VIC 3001
- Telephone: 1800 931 678, 9:00am–5:00pm (AEST/AEDT) weekdays
- Facsimile: (03) 9613 6399
- Website: https://www.afca.org.au/