Frequently asked questions

I received a call, message or letter from PRA Australia. What do I do?

If you received a phone call, text message, email or letter from us, please reach out to us. The sooner you do, the sooner we can help. The more we know about your situation, the more we can help you. Have you lost your job? Have you had unexpected expenses? Are you on a non-fixed income? Once we understand the issues you may have experienced, we can help you work out comfortable terms for repayment.

Why is PRA Australia attempting to collect my debt when they’re not the original lender?

When banks, credit card companies, and other creditors are unable to resolve an unpaid loan or bill, they may hire a collection agency to collect on their behalf, or they may sell those debts to companies like PRA Australia. The debt is still yours, and it is still due and payable by you. Our goal is to work collaboratively to help you resolve your debt in a way that is manageable for you.

What can I expect from PRA Australia?

All PRA employees share a common set of values and commitments that define how we treat each other, how we relate to our customers, and the responsibilities we have to shareholders, regulators, clients, and others. Simply put, they’re the principles that reflect our company’s culture, why PRA was started, and who PRA is today. Our goal is for every PRA employee to personalise and live these shared values—because they are guidelines for everything we do.

COMMITTED to always doing our best work.

ACCOUNTABLE for our actions.

RESPECTFUL in our interactions with each other.

ETHICAL in every situation.

SUCCESSFUL because we work together as a team.

Hi, if you are being impacted by the the recent flood event in Sth East QLD & NTH NSW we're here to help.
Please give us a call on 1800 772 729 or email us at customerservice@pragroup.com.au to see how we can best support you.

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Transcript

Each year millions of people fall behind on their bills for many reasons - things don’t go as planned, and then debt happens…

When a person is unable to pay back a loan, credit card or another account, their creditor may sell that debt to a company like ours.

If your account was sold to us, we’re here to help make repayment easier.

We’ll send you a welcome letter that explains who we are and invites you to access your account online –

where you can view your account information and manage flexible payment options that allow you to create an affordable payment plan, make a payment or pay it all off.

We don’t add interest or fees, and we won’t sell your account.

And when your debt is cleared, we’ll happily send you a confirmation.

Because we understand debt happens.

We’re PRA Australia.

We’re changing the way debt repayment works by treating our customers with the fairness and respect they deserve.

We’ve helped millions around the world resolve a debt - let’s work together to find your path to recovery.

Debt happens. So can recovery.

www.PRAGroup.com.au