Frequently asked questions

Why is it important to pay?

If your account is with PRA Australia, it is important you take the steps to resolve your outstanding account as quickly as possible as there are several benefits to having a paid account.

Benefits of a paid account can include:
  • Having your credit report updated (if applicable)
  • Receiving a letter indicating your account has been satisfied
  • You may qualify for better rates for your financing needs
  • May improve your credit health and ability to obtain financing such as credit cards, line of credit, mortgage, etc., in the future
  • Prevention of further collections activity or possible legal action
 
Hi, if you are being impacted by the the recent flood event in Sth East QLD & NTH NSW we're here to help.
Please give us a call on 1800 772 729 or email us at customerservice@pragroup.com.au to see how we can best support you.

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Transcript

Each year millions of people fall behind on their bills for many reasons - things don’t go as planned, and then debt happens…

When a person is unable to pay back a loan, credit card or another account, their creditor may sell that debt to a company like ours.

If your account was sold to us, we’re here to help make repayment easier.

We’ll send you a welcome letter that explains who we are and invites you to access your account online –

where you can view your account information and manage flexible payment options that allow you to create an affordable payment plan, make a payment or pay it all off.

We don’t add interest or fees, and we won’t sell your account.

And when your debt is cleared, we’ll happily send you a confirmation.

Because we understand debt happens.

We’re PRA Australia.

We’re changing the way debt repayment works by treating our customers with the fairness and respect they deserve.

We’ve helped millions around the world resolve a debt - let’s work together to find your path to recovery.

Debt happens. So can recovery.

www.PRAGroup.com.au